Privacy Policy

Your privacy and trust are paramount to us at ALMA ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your information when you interact with our services. Our goal is to provide a safe and supportive space, and that begins with being transparent about your data.

1. Information We Collect

We are committed to collecting the minimum amount of information necessary to provide and improve our service.

• Conversation Data: The contents of your conversation with ALMA. We have designed our system to encrypt any personally identifiable information (PII) by an end to end key that is only accessible to you in order to make you feel safe.
• Contact Information: If you choose to contact us via our contact form, we will collect your name and email address solely to respond to your inquiry.
• Technical Information: We automatically collect limited technical data to ensure the security and functionality of our website. This may include your browser type, operating system, and anonymized IP address. This data is not linked to your conversation.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Our Service: To allow you to have a supportive conversation with ALMA.
• To Improve Our Service: We may use fully anonymized and aggregated conversation data to train our AI models, fix bugs, and improve the quality of support ALMA provides. This data will have all potential identifiers removed and cannot be traced back to an individual.
• For Security and Safety: To protect our service from spam and abuse. Our contact form is protected by Google reCAPTCHA v3. Your use of the contact form is subject to the Google Privacy Policy and Terms of Service.
• To Respond to Inquiries: To communicate with you if you reach out to us through our contact form.

We do not, and will never, sell your personal information to third parties.

3. Data Sharing and Disclosure

We do not share your personal information except in the limited circumstances described below:

• Service Providers: We may work with third-party vendors for services like web hosting and security. These providers only have access to the information necessary to perform their functions and are contractually obligated to protect your data.
• Legal Requirements: We may disclose information if we are required to do so by law, such as in response to a court order or subpoena, or if we believe in good faith that such action is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement technical and administrative security measures to protect your information. All communication with our website is encrypted using industry-standard SSL/TLS technology. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security, as no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined in this policy. Anonymized conversation data used for service improvement may be retained for longer periods. Information submitted through our contact form is retained for as long as needed to resolve your inquiry and then securely deleted.

6. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it immediately.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.